Where is my order?
When your order's ready to leave our warehouse we'll email to let you know. Then you can track your order for regular updates.
Only just ordered? You can check your order status in My Account .
Don’t forget that our couriers work ‘til 9pm (10pm for Evening Delivery) so your order could arrive in the evening. If you're not in when the courier tries to deliver don't panic! They'll leave a calling card with further instructions.
Can I cancel or amend my order?
Once your order has been placed, amendments and cancellations cannot be guaranteed.
If you request cancellation via live chat within 15 minutes of placing your order, we will attempt to cancel the order before it is dispatched. After 15 minutes we cannot cancel your order, but you can return unworn items using the returns portal.You do not need to pay at the point of return but €4 will be deducted from your refund amount to cover the cost of return.
If you have entered the incorrect delivery address at checkout, you may not need to cancel your order. Get in touch via live chat with the correct address ASAP and we will do our best to help.
If you believe that your delivery address is incorrect please chat below ASAP. Address changes cannot be guaranteed however will be attempted.
What is the returns policy?
Due to the current restrictions, we have extended the return period from 14 days to 28 days from the date of delivery.
Items must be returned in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics or perfume where the cellophane packaging has been removed, or any underwear or swimwear where the hygiene seal has been removed. All of our face coverings are non-returnable.
You can book a return using our return Portal below. €4 will be deducted from your refund amount to cover the cost of return