Exchanges and Returns
scope of law
Applicable law covers all goods and services sold or provided by suppliers, advertisers and merchants.
agents throughout the continent and in the free zones of the UAE. I Also covers products sold through e-commerce platforms
registered in the UAE. Meanwhile, the law does not apply to e-commerce activities carried out
between customers in the UAE and e-commerce companies registered outside the UAE.
According to the law, UAE consumers have the following rights:
to provide a suitable and safe environment when purchasing a product or receiving a service
• to obtain correct information about the goods they buy, use or consume or the service they receive
• be informed of your rights and obligations
• has the right to choose the most suitable product and service available on the market accordingly
to their wishes
to obtain fair compensation for damages suffered as a result of the purchase or use of defective products
or receiving inappropriate or unprofessional services.